Last Modified: January 19, 2018
l Service Providers - refers to any individual or company that is offering laundry or dry cleaning service through the website.
l Services - refers to the online laundry ordering services offered by the Company to its Users.
l Laundry Service / Service Offerings - refers to various offerings made available through the website by the Service Providers.
l Orders - refers to any dry cleaning and laundry requests placed by Users through the website.
l List Price – refers to the price as quoted for a specific service offering on the website.
The Website is not designed for use by persons under the age of 18 years. In the event that You are under 18 years of age, You confirm that You have obtained the consent of Your parent or legal guardian to enter into any binding agreement with the Company and to take responsibility for: (i) Your actions; (ii) any charges associated with Your use of the services offered by the Website; and (iii) Your acceptance and compliance with these Terms. If You do not have consent from Your parent(s) or legal guardian(s), You must stop using/accessing this Site immediately. If You are entering into this agreement on behalf of an entity, You represent that You are authorized to enter into legally binding contracts on behalf of such entity.
By using our Services, You represent and warrant that You have the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions set forth herein.
2. How the Site Works
Elaundry offers Users the ability to conveniently find laundry and dry-cleaning service providers near them and place/manage their orders online. The Website only enables Users to find and place orders online, We do not offer any laundry or Dry Cleaning Services, nor do We offer any pick up or delivery services for Users. All orders create an agreement between You the User and the Service Provider only.
To place Your order, You must first select the laundry services offered by Your selected Dry-cleaner and provide the required information. Please ensure that all order details provided by You are correct before you proceed to the next step. To send your order, select the “Proceed” button.
Unless explicitly specified otherwise on the Website, Our responsibility is limited to facilitating the availability of the Website.
PLEASE NOTE THAT, THE COMPANY CANNOT AND DOES NOT CONTROL THE SUITABILITY, LEGALITY OF ANY CONTENT ON THE WEBSITE. THE COMPANY IS NOT RESPONSIBLE FOR AND DISCLAIMS ANY AND ALL LIABILITY ARISING FROM YOUR USE OF THE LAUNDRY SERVICES OFFERED BY SERVICE PROVIDERS ON THE WEBSITE. ACCORDINGLY, ANY DECISION TO PLACE AN ORDER THROUGH THE PLATFORM WILL BE MADE BY THE USER AT THEIR OWN RISK.
3. Processing Orders and Payment Policy
You will receive an email notification from Us when we receive Your order. We will start processing Your order immediately by forwarding Your request to your selected Service Provider. Please note that any order confirmation email that You receive from Us or see on Our Website is only a confirmation of receipt of order and should not be interpreted to be an acceptance of Your order by the Service Provider. In the event, Your order has been rejected by the Service Provider, we will send You an email notifying You of such rejection. Please note that the Service Provider may reject Your order at any time for various reasons, which includes but is not limited to, weather conditions, over-bookings etc.
In the event you make a payment which is not authorized, we will not forward your order to the Service Provider.
Due to the availability of vast number of Service Offerings, errors in pricing on the web are possible. In the event the correct price for your order is higher than the list price stated on the Website, we will contact you before we process your order. The Service Provider is under no obligation to accept your order at lower price listed on the website.
You may pay for Your order either through credit/debit card on the website or in cash during pick-up or delivery of clothing from the Service Providers.
You take full responsibility for the payment of any taxes and transaction fees that may be incurred in the processing of your order.
4. Cancellation and Refund Policy
Should You wish to cancel an order please contact Our Customer Care at info@Elaundry.uk . Please note that You cannot cancel your order after your order has been processed by Us, and you will not be entitled to refunds for any payments that have already been processed.
We may Cancel an order at any time after the occurrence of any either:
1. the Order being rejected by the Service Provider; or
2. the User being in breach of an obligation under these terms
We reserve the right to modify the payment, cancellation and refund policy at any time by amending these Terms without any notice to You.
5. User Conduct
Users shall not use the Website in order to transmit, distribute, store or destroy material, including without limitation content provided by the Website and its affiliate partners: for any unlawful purpose or in violation of any applicable law, regulation, international law or laws of any other country; or in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy, publicity or other personal rights of others, or that is defamatory, libellous, obscene, threatening, abusive or is offensive to users of the Website, such as content or messages that promotes racism, hatred or physical harm of any kind against any group or individual; or that is false or misleading; or that harasses or advocates harassment of another person.
Users are prohibited from interfering or attempting to interfere the security of Our Website, including but not limited to:
1. access data which is not intended for you or by logging into account which you are not authorized to access;
2. probing, scanning or testing the vulnerability of our system and/or our network;
Violations of system or network security may result in civil or criminal liability. Specific
In addition to the above, the users shall not:
l modify, adapt, translate, or reverse engineer any portion of the Website and/or Services;
l remove any copyright, trademark or other proprietary rights notices contained in or on the Website;
l use any robot, spider, site search/retrieval application, or other device to retrieve or index any portion of the Website for crawling the Website and scraping content or to circumvent the technological methods adopted by the Website to prevent such prohibited use;
l collect any information about other Users (including usernames and/or email addresses) for any purpose other than that specified on the Website;
l reformat or frame any portion of the web pages on the Website without express written consent of the Company;
l create user accounts by automated means or under false or fraudulent pretences;
l create or transmit unwanted electronic communications such as "spam" to other users of the Website or otherwise interfere with other User's or Visitor's enjoyment of the Website;
l submit any content or material that falsely express or imply that such content or material is sponsored or endorsed by the Website;
l transmit any viruses, defects, Trojan horses or other items of a destructive nature;
l use of the Website or Services to violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material including that are deemed threatening or obscene;
l copy or store any content offered on the Website for other than Your own use;
l take any action that imposes, or may impose in Our sole discretion, an unreasonable or disproportionately large load on the Website’s IT infrastructure;
6. Remedies with Elaundry
You understand and agree that the Company has the right to investigate and prosecute violations of any of the above to the fullest extent of the law. We reserve the right to take actions to prevent/control such violation including without limitation, removing the offending communication or content from the Website and/or terminating the membership of such violators and/or blocking their use of the Website.
The Company shall also be entitled to investigate occurrences which may involve such violations and take appropriate legal action, involve and cooperate with law enforcement authorities in prosecuting Users who are involved in such violations.
7. Account Registration and Access
We may access Your account and the information that You have provided, for any support or maintenance purposes or for any security issues or business reasons that we see fit.
8. Content made accessible by Elaundry
9. User Submissions
We may use Your User Submissions in a number of different ways in connection with the Website as the Site Owner may determine in its sole discretion, including but not limited to, publicly displaying it, reformatting it, incorporating it into marketing materials, advertisements and other works, promoting it, distributing it. By submitting User Submissions on the Website, You hereby do and shall grant the Website a worldwide, non-exclusive, royalty-free, fully paid, sub-licensable and transferable license to use, reproduce, distribute, display, perform, and otherwise fully exploit the User Submissions in connection with the Website (and its successors and assigns'), including without limitation for promoting and redistributing part or all of the Website. You grant each user of the Website, a non-exclusive license to access your User Submissions through the Website.
You further represent that You have all the rights to grant such license to us, including but not limited to, any privacy rights, publicity rights, copyrights, contract rights, or any other intellectual property or proprietary rights.
You understand that all information publicly posted or privately transmitted through the Website is the sole responsibility of the person from whom such Content originated; that the Website will not be liable for any errors or omissions in any Content; and that the Website cannot guarantee the identity of any other users with whom you may interact in the course of using the Website.
The Company may at its sole discretion and without assigning any reason whatsoever at any time deactivate or/and suspend the User's access to the Website (as the case may be) without giving any prior notice, to carry out system maintenance or/and upgrading or/and testing or/and repairs or/and other related work. Without prejudice to any other provisions of this Agreement, the Company shall not be liable to indemnify the User for any loss or/and damage or/and costs or/and expense that the User may suffer or incur, as a result of such deactivation or/and suspension.
13. No Liability for Third Party
If You enter into correspondence or engage in commercial transactions with any Service Provider, such agreement would be solely between you and such Service Provider. The Company will not be liable or have any responsibility for any such transaction.
You accept that We have no control or duty to take any action regarding: the Service Offering You order through the Website; the effects such Service Offering has on You; how You may interpret or use such Service Offering; or any actions that You may take after having been exposed to the Service Offering.
You release the Company from all liability for You having acquired or not acquired a Service Offering through the Website. We make no representations concerning any Content contained in or accessed through the Website, and the Company will not be responsible or liable for the accuracy, copyright compliance, availability, legality or decency of material contained in or accessed through the Website.
You understand that we do not, in any way, screen Users. In no event shall we be liable for any damages whatsoever, arising out of or relating to Your conduct or anyone else in connection with the Website. Please beware that You should not, under any circumstances, provide Your financial information (e.g., credit card or bank account numbers) to other individuals.
The Website, service, content and add-to link are provided "as is", "as available" and are provided without any representations or warranties of any kind, express or implied, including, but not limited to, the implied warranties of title, non-infringement, merchantability and fitness for a particular purpose, and any warranties implied by any course of performance or usage of trade, all of which are expressly disclaimed, save to the extent required by law.
The Company, and its directors, employees, agents, representatives, suppliers, partners and content providers do not warrant that:
(a) the Website will be secure or available at any particular time or location;
(b) any defects or errors will be corrected;
(c) any content or software available at or through the Website is free of viruses or other harmful components; or
(d) the results of using the Website or Service Offering therein will meet Your requirements.
You accept that Your use of the Website is solely at your own risk. Some states/ countries do not allow limitations on implied warranties, so the above limitations may not apply to You.
15. Limitation of Liability
All liability of the Company, its directors, employees, agents, representatives, partners, suppliers or content providers howsoever arising for any loss suffered as a result of Your use of the site, service offering, user submissions or add-to link is expressly excluded to the fullest extent permitted by law.
In no event, will the total liability of the Company or its directors, employees, agents, representatives, partners, suppliers or content providers to You for all damages, losses and causes of action arising out of or relating to these terms, Your use of the Website or Your interaction with other Users (whether in contract, delict including negligence, warranty or otherwise) with respect to the site, service offering, content, user submissions or add-to link for:
l indirect or consequential losses or damages;
l loss of actual or anticipated profits;
l loss of revenue;
l loss of goodwill;
l loss of data;
l loss of anticipated savings;
l wasted expenditure; or
l cost of procurement of substitute goods or services.
You agree to release, defend, indemnify, and hold the Company and its founder, affiliates, subsidiaries, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with:
(i) Your access to the Website,
(ii) Your use of the Service Offering listed on the Website,
(iv) the infringement by You, or any third party using Your account or User ID or password, of any intellectual property or other right of any person or entity.
Assignability - We may assign any of Our responsibilities and/or obligations to any other Person, at Our sole discretion, without giving any notice to You. However, you shall not assign or transfer any of Your rights under this Agreement to any other party, without express written consent from the Company.
Severability - If for any reason, any clause of this Agreement or any part of any clause is deemed to be unlawful, void, or for any reason unenforceable, then such provision will be limited or eliminated from this Agreement only to the extent necessary and will not affect the validity and enforceability of any remaining provisions.
Waiver – Under no circumstances, failure on Our part to exercise any right or remedy under this Agreement will constitute a waiver of such right or remedy.
Force Majeure - The Company is not liable for failure to perform any of its obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labor dispute, strike, lockout or any interruption or any failure of electricity or server, system, computer, internet or telephone service.
Links to third party sites - The Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of the Website and the Company is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site.
We will not be responsible for any errors, omissions or representations on any Linked Site. We urge You to verify the accuracy of any information on Your own before undertaking any reliance on such information.
Interpretation in this Agreement, unless the context otherwise requires headings are inserted for ease of reference only and are not to be used to define, interpret or limit any of the provisions of this Agreement